Refund Policy

1. Overview

At Velmoriniz, we want you to be satisfied with your purchase. This Refund Policy outlines the terms and conditions for returns and refunds for products purchased through our website velmoriniz.ddd.

This policy complies with EU consumer protection laws, including the Consumer Rights Directive, which provides certain statutory rights to consumers in the European Union.

2. Right of Withdrawal (EU Consumers)

If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period expires 14 days from the day on which you or a third party indicated by you (other than the carrier) physically receives the goods.

To exercise your right of withdrawal, you must inform us of your decision by a clear statement sent to:

Email: office@velmoriniz.world
Address: Kirsebærvænget 19, 4681 Herfølge, Denmark

You may use the model withdrawal form below, but it is not obligatory. To meet the withdrawal deadline, it is sufficient that you send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

3. Model Withdrawal Form

To: Velmoriniz, Kirsebærvænget 19, 4681 Herfølge, Denmark, office@velmoriniz.world

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:

• Order number:
• Ordered on / received on:
• Name of consumer(s):
• Address of consumer(s):
• Signature of consumer(s) (only if this form is notified on paper):
• Date:

4. Conditions for Returns

To be eligible for a return, the following conditions must be met:

• The product must be unused and in the same condition that you received it
• The product must be in its original packaging
• The product seal must not be broken (for hygiene and safety reasons)
• You must have proof of purchase (order confirmation or receipt)

For hygiene and health protection reasons, we cannot accept returns of dietary supplements that have been opened or had their seals broken, unless the product is defective.

5. 30-Day Return Policy

In addition to your statutory rights, we offer a 30-day return policy for unopened products. You may return any unopened product within 30 days of delivery for a full refund of the product price.

This extended return period begins from the day you receive your order and is in addition to your statutory rights under EU consumer law.

6. Return Process

To initiate a return, please follow these steps:

• Step 1: Contact us at office@velmoriniz.world with your order number and reason for return
• Step 2: We will provide you with return instructions and a return authorization
• Step 3: Pack the product securely in its original packaging
• Step 4: Ship the product to the address provided
• Step 5: We will process your refund within 14 days of receiving the returned product

7. Return Shipping Costs

If you are exercising your statutory right of withdrawal within 14 days, you will bear the direct cost of returning the goods unless the product is defective or we have agreed otherwise.

If the product is defective or we have sent the wrong item, we will cover the return shipping costs.

8. Refund Processing

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed using the same payment method used for the original purchase. The refund will include:

• The full product price
• The original delivery cost (if you are returning all items from an order)

For statutory withdrawals, reimbursement is made without undue delay and no later than 14 days from the day we are informed of your withdrawal. We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is earliest.

If you selected a delivery method that is more expensive than our least expensive standard delivery option, we are not required to reimburse the additional cost.

9. Defective or Damaged Products

If you receive a defective or damaged product, please contact us immediately at office@velmoriniz.world with:

• Your order number
• A description of the defect or damage
• Photos of the damaged product and packaging (if possible)

We will arrange for a replacement or full refund, including all shipping costs, at no additional charge to you.

10. Exceptions

The following items cannot be returned:

• Products that have been opened or had their seals broken (except if defective)
• Products that show signs of use
• Products returned after the return period has expired

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

11. Order Cancellation

You may cancel your order at any time before it has been shipped. To cancel an order, please contact us immediately at office@velmoriniz.world with your order number.

If your order has already been shipped, you will need to follow the return process outlined above.

12. Late or Missing Refunds

If you haven't received your refund within the expected timeframe:

• Check your bank account or payment method again
• Contact your credit card company or bank, as processing times may vary
• If you've done all of this and still have not received your refund, please contact us at office@velmoriniz.world

13. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on the Website. The policy in effect at the time of your purchase will apply to that transaction.